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Support General Appsumo LTD license, but can't download the plugin

  • Creator
    Topic
  • #27752
    xeon2u@gmail.com
    Participant

    Hello

    Bought appsumo lifetime license weeks ago, but end up can't download the plugins from my account. It requires me to pay again.

    Under my account, the row "AppSumo Tier 3 (all extensions, all solutions, unlimited sites, lifetime update)" has no download link, but a "renew" link, that I press on it, nothing show up.

    Sent email through support few days ago, there's no acknowledgement or reply. Can someone follow up on this and help me on to activate the plugin?

    Thank you

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    Replies
  • #27885
    Anh Tran
    Keymaster

    Hi,

    I see your payment was refunded. That's why you don't see the download links in My Account page. Please check your AppSumo account again or email to support@appsumo.com for help. In case you have an active payment, please ask support@appsumo.com to send us an email for confirmation. I'll reset your account purchases again.

    Thanks,
    Anh

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