Fields become empty. - Support Fourms

This topic has 19 replies, 2 voices, and was last updated 11 months ago by Long Nguyen.

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April 28, 2020 at 3:44 PM #19334

Resolved Денис
Participant

Print fields on the page become empty as well.

Recently my client message me he got lost all the info from the website https://monosnap.com/file/2WYZPb09vPQpPEfm2pxI3geB6Go714

All metabox sections are lost their content and emty as well https://monosnap.com/file/KxuOdXs2LtwIdzZsC9H8NgjTmOLsrs

At the same time custome fields have their content still https://monosnap.com/file/y9xFzlSVkSLi9MjMGhJGPjAwthLop4

The website was under maintenance mode by this plugin https://wordpress.org/plugins/wp-maintenance-mode/ for half of a year, and now when the plugin is disabled all content is not visible for some reason.

I also found a letter from metabox, about subscription renewal. But it will end at 16 of may, so it should be usable for now.

Please help me to find out what is going on. I could debug everything to understand it, but maybe it is the usual case and you know how to fix it fast and simple.
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April 28, 2020 at 5:36 PM #19338

Long Nguyen
Moderator

Hi,

Could you please update the latest version of Meta Box to v5.2.10 and MB Group to v1.3.10 or MB AIO to v1.11.6 then check the problem again?

April 29, 2020 at 4:33 AM #19351

Денис
Participant

Already did. The fields are still empty.

April 29, 2020 at 10:05 AM #19355

Long Nguyen
Moderator

Hi,

Could you please share the code which uses to create the field or the screenshot in MB Builder? Maybe the field ID has been changed then Meta Box render a new field with the new ID. Please create a backup first then change the ID of the new field with the ID in the custom field. Let me know how it goes.

April 29, 2020 at 2:35 PM #19364

Денис
Participant

sections.php file (metabox config) https://codepen.io/maliyshock/pen/ExVvjxW
this is template for the main page https://codepen.io/maliyshock/pen/yLYoNyY?editors=1000

custom fields and settings of the main page https://monosnap.com/file/YWHYo0y3MMsUY659DC7RsCt1jD8Yjz

No, the field ID did not change.

May 1, 2020 at 6:19 AM #19404

Денис
Participant

Guys? Any suggestions?

May 4, 2020 at 1:55 PM #19440

Long Nguyen
Moderator

Hi,

Sorry for the late reply. Please try to create a staging (clone) of your site then send the information of the staging site to our team via https://metabox.io/contact/. We will take a closer look and give a quick response.

Here is a useful guide to create a staging site
https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
or this plugin
https://wordpress.org/plugins/wp-staging/

May 5, 2020 at 6:44 PM #19472

Денис
Participant

I should ask my client first. I think we could try to debug it by ourselves at first.

May 6, 2020 at 4:27 AM #19479

Денис
Participant

Will it work if we send you login/password from the actual website?

May 6, 2020 at 4:28 AM #19480

Денис
Participant

If yes what email address we could use?

May 6, 2020 at 11:04 AM #19488

Long Nguyen
Moderator

Hi,

Please use the staging site to protect your website from being broken or unavailable because of installing untested plugin updates, send the information of the staging site to this contact box
https://metabox.io/contact/

Thanks.
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