Support Forum
Hi,
Im having a strange problem with metabox. When I'm logged in the website some parts of my pages get broken (Filters and link)
I'm getting this error on the console (screenshot: https://capturas.trinchera.marketing/7KuL2XmQ):
underscore.min.js?ver=1.8.3:formatted:944 Uncaught TypeError: Cannot read property 'replace' of undefined
at Function.v.template (underscore.min.js?ver=1.8.3:formatted:944)
at i.template (wp-util.min.js?ver=5.4.2:2)
at i.render (media.js?ver=5.3.3:387)
at initialize (media.js?ver=5.3.3:400)
at i.h.View (backbone.min.js?ver=1.4.0:2)
at new i (backbone.min.js?ver=1.4.0:2)
at i.createAddButton (media.js?ver=5.3.3:161)
at initialize (media.js?ver=5.3.3:122)
at i.h.View (backbone.min.js?ver=1.4.0:2)
at i [as constructor] (backbone.min.js?ver=1.4.0:2)
I attach the problem:
with metabox (filters and click on grid doesn't work): https://capturas.trinchera.marketing/5zuGDby9
without metabox (works fine): https://capturas.trinchera.marketing/qGuNgYdX
When im not logged in it works fine also. http://iron.basqueting.com/comprar/
Hi Jon,
Please try to switch to the default theme of WordPress (Twenty Twenty) and deactivate all plugins except Meta Box, then activate plugins one by one. This procedure will help us to find the plugin/theme conflict with Meta Box.
Let me know how it goes.
Hi!
The problem happens when elementor pro is activated.
Hi!
The problem happens when elementor pro is activated.
Hi,
We have an extension Meta Box - Elementor Integrator which helps to integrate Meta Box and Elementor plugins, allowing you to use Elementor (Pro) to select and show custom fields created by the Meta Box plugin in the templates.
Please install this plugin then check the step above again.
I already have the extension installed.
Hi,
This problem is so weird, please follow this guide to know how to create the staging site https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/.
Then share the credentials (Admin site and FTP account) via this form https://metabox.io/contact/. I will check it out.