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Support General License + update question

This topic contains 1 reply, has 2 voices, and was last updated by  Anh Tran 1 week, 1 day ago.

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    Topic
  • #16837

    Hazmi
    Participant

    Hi Ahn,

    i would ask you about this. If a developer sells own theme (for example on themeforest) with using some premium extensions – how about update this extensions? Some other ask you about this in this forum – your answer was, that extensions dont need to update new features – but if someone find a bug or security problem – how can clients who buy this theme solved this issues without the license key?

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  • #16841

    Anh Tran
    Keymaster

    Hi Hazmi,

    Thanks for asking this question.

    As the clients buy from theme authors, not from us, they should receive updates from the theme authors. Clients don’t have the license key, and they can’t have automatic updates.

    Theme authors are responsible to update the extensions as they bundle or integrate extensions within their themes.

    When someone find a bug or a security problem, they should contact the theme author and ask for updates immediately.

    This works similarly for other plugins (such as Revolution Slider or WP Backery PageBuilder) that the theme authors integrated inside their themes.

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