Custom Fields
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Support Meta Box Builder NOT RESOLVED: Custom Fields Editor Not Loading

  • Creator
    Topic
  • #26624
    DFM
    Participant

    Hi,

    Sorry for starting a new topic but you marked a previous issue I had as resolved, and seem to be ignoring it now, when my issue is not resolved (previous issue: https://metabox.io/support/topic/custom-fields-editor-not-loading/ ).

    Your advice has made my clients site further broken than it was previously and I’m unable to restore the configuration since I took your advice.

    Can you please respond to me so I can try and get this issue properly resolved.

    Dorian

Viewing 7 replies - 1 through 7 (of 7 total)
  • Author
    Replies
  • #26646
    Long Nguyen
    Moderator

    Hi,

    Thank you for reaching out.

    Our developers are checking this issue and I will get back to you if I have some information.

    #26892
    DFM
    Participant

    Do you have any further update on this issue?

    If there was some way I could re-import my exported JSON field structure that may well work, but I can’t seem to find that functionality anywhere.

    Many thanks,

    Dorian

    #26904
    Long Nguyen
    Moderator

    Hi Dorian,

    Can you please update the newest version of MB AIO 1.13.7 or MB Builder 4.1.2 and check if it works?

    #26995
    DFM
    Participant

    This upgrades means I can see the ‘+ Add Fields’ button on the Field Group, and potentially add buttons, but the data stored in my database is not loaded or displayed and I am unable to re-import the historical settings from the saved json file.

    Looks like you have fixed a symptom, but not the problem.

    Please advise on the next course of action. Trying to re-create the field group from the JSON file by hand in the hope that it doesn’t mess with 90% of the clients content on this website is not an idea which fills me with joy given how flakey this software seems.

    #27003
    Long Nguyen
    Moderator

    Hi,

    I’m really sorry about your situation.

    Can you please re-send your site credentials via the contact form https://metabox.io/contact/ or my email long.nguyen.wp@gmail.com. I will inform the development team to re-check it.

    #27004
    DFM
    Participant

    Thanks for that. I’ve emailed you a copy of the login details directly as the contact form has seemed to not been actioned before.

    #27017
    Long Nguyen
    Moderator

    Hi,

    I’ve received your site information and was able to reproduce the issue on my end. I will escalate this case to the development team to fix it.

    Thanks for your patience.

Viewing 7 replies - 1 through 7 (of 7 total)
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