Received license key renewal receipt, but plugin has not been updated

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  • September 6, 2019 at 12:15 AM #16004
    Resolved purecobalt
    Participant

    I received the receipt for my metabox account renewal saying it was successful, however the plugins have not been updated/renewed and my metabox account still reflects that I need to renew the license. I have the receipt - who can I contact for support on this issue?

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Viewing 7 replies - 1 through 7 (of 7 total)
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  • September 6, 2019 at 8:32 AM #16007
    Anh Tran
    Keymaster

    Hi, can you check if the email you used in the recent purchase is the same as your account email? We use emails to identify license expiry time. If you use 2 emails, then the system thinks there are 2 accounts.

    If that's the case, please just tell me the email you used recently, and I'll change it to your account's email. Then you'll see the renewal in your account page.

    September 6, 2019 at 8:50 PM #16019
    purecobalt
    Participant

    Hi Anh, yes it seems there was a mixup with the emails - the correct one should be spike@purecobalt.com and the renewal license seemed to renew on ranking@purecobalt.com. Please let me know when this is resolved. Thanks for your help!

    September 6, 2019 at 9:57 PM #16020
    Anh Tran
    Keymaster

    It's done. Please check your account.

    September 7, 2019 at 1:44 AM #16022
    purecobalt
    Participant

    Anh, everything seems to be working now, thank you!

    September 12, 2019 at 2:32 AM #16078
    purecobalt
    Participant

    Hi again Anh,

    It appears the renewal license has stopped working. Not sure what is going on but both the accounts we have say that the license key is updated, however neither of the license keys work when entering them in our relevant WP plugins. Any idea what is happening here?

    September 12, 2019 at 10:56 AM #16085
    Anh Tran
    Keymaster

    Hi,

    Can you please give me more details on how you "enter them in our relevant WP plugins"? Do you set the license key programmatically?

    September 12, 2019 at 9:55 PM #16097
    purecobalt
    Participant

    In the wordpress CMS backend I would go to Extensions>MetaBox>License Key. After I enter the new license key, it returns this message: Le lien suivi est expiré. I've tried this with both license keys from our two accounts and it always returns the same message.

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