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Support General Received license key renewal receipt, but plugin has not been updated

This topic contains 7 replies, has 2 voices, and was last updated by  purecobalt 1 week, 3 days ago.

  • Creator
    Topic
  • #16004
    Resolved
    purecobalt
    Participant

    I received the receipt for my metabox account renewal saying it was successful, however the plugins have not been updated/renewed and my metabox account still reflects that I need to renew the license. I have the receipt – who can I contact for support on this issue?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Author
    Replies
  • #16007

    Anh Tran
    Keymaster

    Hi, can you check if the email you used in the recent purchase is the same as your account email? We use emails to identify license expiry time. If you use 2 emails, then the system thinks there are 2 accounts.

    If that’s the case, please just tell me the email you used recently, and I’ll change it to your account’s email. Then you’ll see the renewal in your account page.

    #16019

    purecobalt
    Participant

    Hi Anh, yes it seems there was a mixup with the emails – the correct one should be spike@purecobalt.com and the renewal license seemed to renew on ranking@purecobalt.com. Please let me know when this is resolved. Thanks for your help!

    #16020

    Anh Tran
    Keymaster

    It’s done. Please check your account.

    #16022

    purecobalt
    Participant

    Anh, everything seems to be working now, thank you!

    #16078

    purecobalt
    Participant

    Hi again Anh,

    It appears the renewal license has stopped working. Not sure what is going on but both the accounts we have say that the license key is updated, however neither of the license keys work when entering them in our relevant WP plugins. Any idea what is happening here?

    #16085

    Anh Tran
    Keymaster

    Hi,

    Can you please give me more details on how you “enter them in our relevant WP plugins”? Do you set the license key programmatically?

    #16097

    purecobalt
    Participant

    In the wordpress CMS backend I would go to Extensions>MetaBox>License Key. After I enter the new license key, it returns this message: Le lien suivi est expiré. I’ve tried this with both license keys from our two accounts and it always returns the same message.

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