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Unable to View Meta Box Fields in CPT with Editor

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  • Creator
    Topic
  • December 29, 2020 at 4:39 AM #23751
    Resolved Bret Carmichael
    Participant

    Hi,

    I created a custom post type. I then created a custom field group and associated it to the custom post type.

    The Meta Box custom fields are not visible in the Add New post UI when Supports/Editor is selected in the Meta Box CPT settings. When I deselect Supports/Editor, I can see the fields.

    Is there something that I'm missing, or could this be related to WP 5.6 which I am running? If neither, are there recommended steps for troubleshooting?

    Thanks!

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Viewing 9 replies - 1 through 9 (of 9 total)
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  • December 29, 2020 at 9:04 AM #23752
    Long Nguyen
    Moderator

    Hi Bret,

    Please try to deactivate all plugins except Meta Box, MB extensions and switch to the default theme of WordPress (Twenty TwentyOne) then check this issue again.

    Let me know how it goes.

    December 29, 2020 at 8:12 PM #23760
    Bret Carmichael
    Participant

    Hi Long,

    I'm grateful for your help. I did as you instructed, but the result was the same. I am using very few plugins on the site:

    • Oxygen Builder.
    • HappyFiles (for managing media).
    • A Security plugin added by my host.
    • Meta Box.

    Is there something I should try next?

    Thanks!

    :: Bret

    December 29, 2020 at 9:18 PM #23765
    Long Nguyen
    Moderator

    Hi,

    Please try to follow the Debugging Information. If it does not show anything, please do the step Private Website Info https://metabox.io/support/topic/how-to-create-a-new-topic/.

    December 30, 2020 at 9:12 PM #23786
    Long Nguyen
    Moderator

    Hi Bret,

    I've received your site information via our ticket system. After accessing the site, I can see the field when editing the CPT Farmers Markets, the option Supports > Editor is set as well. Screenshot https://share.getcloudapp.com/nOuDLOpG.

    January 4, 2021 at 9:22 PM #23841
    Bret Carmichael
    Participant

    Hi Long,

    I'm sorry for the slow reply. I had answered your email. Anh replies yesterday, and let me know that my responses aren't added to the ticket automatically.

    1 //
    Your experience is different from mine. Here's what I see. I made a quick video: https://drop.leapworks.io/6GeIw4.

    In the video, you'll see that I can't view any custom fields. I do have another project where I am using Meta Box with Oxygen Builder. In that project, I can see the custom fields as expected.

    2//
    As a workaround, I created a post with the editor disabled. That allowed me to populate the custom fields. Then, I enabled the Editor (Supports/Editor) to add text. When I saved the entry with the editor enabled, all the Meta Box custom fields that I populated were made blank.

    Are there other troubleshooting steps that I can take? Would you like me to create another ID for you?

    Thanks again for your help!

    January 4, 2021 at 9:43 PM #23842
    Bret Carmichael
    Participant

    I have this same setup working as expected in another project. I've included two screenshots of the settings are in the Meta Box Field Builder.

    Not-working project:
    https://drop.leapworks.io/CbfP3k
    Working project:
    https://drop.leapworks.io/4gRlsc

      You'll see the settings UI for the Field Group looks different in the screenshots.
      I am using version 3.3.8 of the Meta Box Builder and both projects.
      I am using version 5.3.6 of the core plugin in both projects.
      I am running WordPress 5.6 in both projects.
    January 5, 2021 at 6:16 AM #23843
    Long Nguyen
    Moderator

    Hi,

    In the Block Editor (Gutenberg). You can click on Options (3 dots) > Preferences > Check the custom meta boxes to show it up. Screenshot: https://share.getcloudapp.com/qGulBYxQ.

    In the Classic Editor, click on Screen Options > check the custom meta boxes. Screenshot: https://share.getcloudapp.com/RBu9kk5R.

    January 5, 2021 at 7:31 AM #23845
    Bret Carmichael
    Participant

    Hi Long,

    Thanks again for your help and the screenshot. I just took the attached screenshot from my site. I don't have the option to display the field group.

    https://drop.leapworks.io/azG9aT

    January 5, 2021 at 9:43 PM #23855
    Bret Carmichael
    Participant

    Hi Long and Anh,

    Thank you both for your help. Last night, I set up an ID for Anh to do some testing. I logged in with the new ID to have some idea of what Anh would see.

    When I logged in with Anh's ID, I found that custom fields appeared as I expected. I was able to update posts and save changes.

    The issue I reported seems like it's someway tied to by WordPress User ID. Using the temporary ID that I created for Anh, I deleted by own ID. Again using Anh's ID, I created a new ID for myself. I then logged in, deleted Anh's ID, and transferred the minimal content back to me.

    Under my new ID, everything seems to be working. I really have no idea what could have caused this, but the solution I found seemed to be the fastest; without adding more headaches and troubleshooting for you.

    This seems to be resolve. Thanks for your help! I appreciate all your effort.

    Have a great week and stay safe,

    :: Bret

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