User Meta won't save when submitted through gravity forms - Support Fourms - Meta Box

This topic has 2 replies, 2 voices, and was last updated 2 years, 4 months ago by Anh Tran.

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May 18, 2018 at 7:19 AM #9587

Resolved calummcgonigle
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Hi there !

I have set up and registered some user meta fields using Metabox User Meta (code below). When I create a user using a gravity form / the gravity form user registration plugin then user is created but none of the custom meta fields save. The custom fields are all empty 🙁 I have tried matching the Metabox field ID with the ID of the form field in Gravity forms and I also tried the matching it with the field label. Neither works 🙁 See screenshot below:

https://www.evernote.com/l/ABB8bI3obw9JlJwn6Aq6nGrvDKIV49cTBJQ

I have also set up the field mapping on the form see below:
https://www.evernote.com/l/ABAvGoCulwNI1IA8R-QFkzzboXc4VRCrNQQ

Code below

https://pastebin.com/iafgKTn5
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May 18, 2018 at 11:48 AM #9591

Anh Tran
Keymaster

Hello,

To make the plugins work together, the key for user meta fields must be exactly the same. I remember Gravity Forms automatically creates key for fields which includes some numbers (the number 7 in your screenshot). I’ll check more with GF. In the meantime, can you check if you can change the key for fields? It must be case-sensitive.

May 19, 2018 at 2:45 PM #9600

Anh Tran
Keymaster

Hello,

Are you using the User Registration addon? Can you please send me a copy to check it via email anhtnt@elightup.com? I have only a copy of the core plugin, which doesn’t have the user fields.
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