VAT number when renewing the license

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  • October 20, 2020 at 4:40 PM #22477
    Resolved koncic@neuralab.net
    Participant

    Greetings.
    We bought a license for the ‘Core bundle’ package last year and it has now expired.
    Is it possible to enter the VAT number somewhere when I go to renew the license, because I don't see the field anywhere and then our tax is included in the price.
    Payment method Credit/Debit card.
    Is it possible to enter a VAT number when renewing a license?

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Viewing 9 replies - 1 through 9 (of 9 total)
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  • October 20, 2020 at 4:44 PM #22478
    Anh Tran
    Keymaster

    Hi,

    The VAT number and other company details will be available in the My Account page, where you see the link to the invoice. You can enter those details and download the invoice for your accounting work.

    October 20, 2020 at 6:24 PM #22482
    koncic@neuralab.net
    Participant

    Hi Anh.

    OK I understand that. But I'm wondering exactly if I can enter the VAT number somewhere when I go to renew my license.
    If I enter a VAT number then I will not have to pay 25% tax and my price will no longer be for the Core Extensions Bundle 98.78$

    October 20, 2020 at 7:59 PM #22483
    Jakub
    Participant

    Same problem here. Would like to purchase Lifetime but popup doesn't allow to put VAT ID. FastSpring has on the website that for EU it should be possible to purchase without VAT by providing ID in the payment process.

    October 20, 2020 at 9:06 PM #22484
    Anh Tran
    Keymaster

    I understand. I've changed the configuration and now the VAT ID is showing, and you can enter your VAT ID.

    Please note that, the VAT ID might not be available in your location. Here is a quote from FastSpring docs:

    Customers in some locations can enter their VAT ID or GST ID during the checkout process if they are exempt from payment of the tax. With a valid ID, FastSpring does not collect tax, and the ID entered by the customer appears on the invoice we provide upon purchase completion.
    If a customer forgets or is unable to enter a VAT ID or GST ID at the time of the purchase, they can submit a copy of their valid VAT ID or GST ID at https://questionacharge.com along with their order reference/order ID within 30 days of the purchase. FastSpring will issue a credit to the original payment method.

    October 20, 2020 at 10:06 PM #22485
    koncic@neuralab.net
    Participant

    Thank you for your help, I entered the VAT number and my tax was removed.
    But now I have another problem.
    I received an alert when I tried to renew my license with a VAT number:
    'We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance. '
    I don't know what the problem is, so I'd like you to help me.

    October 21, 2020 at 4:49 PM #22517
    Anh Tran
    Keymaster

    I'm not sure about that, neither. Let me open a support ticket for FastSpring.

    October 21, 2020 at 7:21 PM #22520
    koncic@neuralab.net
    Participant

    Great, just let me know when they answer what is the problem.
    Because I can't renew my license right now

    October 24, 2020 at 6:11 PM #22569
    Anh Tran
    Keymaster

    Hi, FastSping told me to ask you to try buying via this link:

    https://metabox.onfastspring.com/order/oYkidhtOTkKyIw7mYoW1lA

    Please try again and let me know the result.

    October 29, 2020 at 4:13 PM #22638
    koncic@neuralab.net
    Participant

    I was able to renew my license, thanks for the help.

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