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Support General WPML Issue with file_advanced input

  • Creator
  • #18028
    Resolved Archimidis Mertzanos

    Hello everyone. I think I am facing an issue with the WPML plugin and the metabox.io.
    I am using woo WooCommerce, and in one product I have two meta boxes with the file_advanced type.
    When I save the post in the primary language all the files that are attached in the secondary languages they just disappear. However, the text meta boxes remain intact.
    This does not happen vice versa.

    Do you know why this happens? Both metabox.io and WPML are on the last version.
    Kind regards

Viewing 8 replies - 1 through 8 (of 8 total)
  • Author
  • #18036
    Anh Tran

    Hi Archimedes, thanks for your feedback. Let us check the problem and will fix it as soon as we can.


    Thank you! I hope you will find a fix soon!


    Dear @Ahn is there any news about that issue?
    I am asking because I have some clients sites that are not working correctly.
    I can re describe the issue to you.

    It seems that in a website with WPML and metabox io installed, when you save / update a post with some specific metabox types like image_advanced, file_advanced the primary language is ok however in the same post in the secondary languages that specific files disappear. However the other types of metaboxes like texts, wysiwyg are intact.

    Anh Tran

    Hi Archimidis, I'm working on it right now.

    Anh Tran

    Hi Archimidis, I've just checked with WPML and found that if you select the fields as "Copy", it will work well. I have made a video to demo it: https://www.loom.com/share/f18133cb6bcb46658599aa8060f66237.

    Please check that if that's your setup. If you have a different setup, please let me know.


    Sorry for the delay.
    I have everything set up, deactivate all plugins except metabox.io and WPML and unfortunately the problem persists.
    I go to WPML >> make the custom fields translatable and when I save the post again the metaboxes in the secondary language, their values are disappearing. The problem occurs only with the file and image upload fields.

    Anh Tran

    Hi Archimidis,

    If you need to enter custom value for custom fields of posts in secondary language, then you probably need to set not translating the posts, like in this screenshot:



    Dear Ahn, I talked a lot with the WPML and it seems that there is a small bug to be solved by them.
    Close this ticket, please!

Viewing 8 replies - 1 through 8 (of 8 total)
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