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Support General Despite purchasing a lifetime bundle, it warns “Your license key is invalid”

  • Creator
    Topic
  • #17350
    Resolved Y.kawai
    Participant

    When I entered the license key in the “License Key” field on the “Meta Box License” page, the following warning was displayed.

    “Your license key is invalid. Please update your license key or get a new one here.”

    But I just purchased a lifetime bundle two days ago.

    How can I solve this problem?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Author
    Replies
  • #17351
    Anh Tran
    Keymaster

    Hi, please check if you are using the Meta Box Updater extension. If yes, please remove it and try again.

    #17364
    Y.kawai
    Participant

    There are two plugins I installed: meta-boxmb-settings-page and meta-box.

    Is there anything related to this problem that nothing is displayed in “Download” at https://metabox.io/my-account/ ?

    #17408
    Anh Tran
    Keymaster

    Probably that’s right. If there is no plugins in My Account page, the update system will think that’s an invalid license key. Have you purchased any premium plugin? What was your email when you bought it?

    #17484
    Y.kawai
    Participant

    Have you purchased any premium plugin?

    I purchased a lifetime bundle to use meta-boxmb-settings-page.
    I can download it from the link in e-mail sent after purchasing, but not from my-account.

    What was your email when you bought it?

    It is the following.↓

    Download link for Lifetime Bundle

    Meta Box <info@metabox.io>

    Hi,

    Thank you for purchasing Lifetime Bundle at MetaBox.io.

    Please click the following URL to download:

    Meta Box AIO
    MB Frontend Submission
    MB User Meta
    Meta Box Geolocation
    MB Admin Columns
    MB Term Meta
    MB Settings Page
    Meta Box Conditional Logic
    Meta Box Group
    Meta Box Builder
    Meta Box Template
    Meta Box Tooltip
    Meta Box Show Hide
    Meta Box Columns
    Meta Box Tabs
    Meta Box Include Exclude
    MB Revision
    MB Custom Table
    MB User Profile
    MB Blocks

    To know how to use the extension, please follow the instruction in the documentation.

    You already have an account on our website with email .

    Please use that account to login to the My Account page to download the extensions. You will also be able to access the support forum.

    Thank you and best regards

    #17491
    Anh Tran
    Keymaster

    Hi,

    What was your email when you bought it?

    I meant the email address that you used to buy the plugins, not the email content. Looks like you have updated your email in your account, so the system doesn’t recognize your license. Please just send me your old email and I’ll take a look.

    #17528
    Y.kawai
    Participant

    The email address I registered when purchasing the Lifetime Bundle is “dxxwnh157@gmail.com”.
    However, this email address is incorrect and does not exist.

    #17536
    Anh Tran
    Keymaster

    I found the email and order. I’ve just changed the incorrect email to yours. Now you’ll see downloads in your My Account page.

    #17624
    Y.kawai
    Participant

    I confirmed it. Thank you very much.

    I have a question.
    If I change my email address again, will the same problems occur?

    #17627
    Anh Tran
    Keymaster

    No, it won’t. You’re now safe to change your email in My Account page.

    #17632
    Y.kawai
    Participant

    Thank you for your answer.

Viewing 10 replies - 1 through 10 (of 10 total)
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