Despite purchasing a lifetime bundle, it warns "Your license key is invalid" - Support Fourms

This topic has 10 replies, 2 voices, and was last updated 1 year, 1 month ago by Y.kawai.

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December 4, 2019 at 4:18 PM #17350

Resolved Y.kawai
Participant

When I entered the license key in the “License Key” field on the “Meta Box License” page, the following warning was displayed.

“Your license key is invalid. Please update your license key or get a new one here.”

But I just purchased a lifetime bundle two days ago.

How can I solve this problem?
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December 4, 2019 at 4:26 PM #17351

Anh Tran
Keymaster

Hi, please check if you are using the Meta Box Updater extension. If yes, please remove it and try again.

December 5, 2019 at 5:37 AM #17364

Y.kawai
Participant

There are two plugins I installed: meta-boxmb-settings-page and meta-box.

Is there anything related to this problem that nothing is displayed in “Download” at https://metabox.io/my-account/ ?

December 6, 2019 at 3:06 PM #17408

Anh Tran
Keymaster

Probably that’s right. If there is no plugins in My Account page, the update system will think that’s an invalid license key. Have you purchased any premium plugin? What was your email when you bought it?

December 11, 2019 at 5:17 PM #17484

Y.kawai
Participant

Have you purchased any premium plugin?

I purchased a lifetime bundle to use meta-boxmb-settings-page.
I can download it from the link in e-mail sent after purchasing, but not from my-account.

What was your email when you bought it?

It is the following.↓

Download link for Lifetime Bundle

Meta Box <info@metabox.io>

Hi,

Thank you for purchasing Lifetime Bundle at MetaBox.io.

Please click the following URL to download:

Meta Box AIO
MB Frontend Submission
MB User Meta
Meta Box Geolocation
MB Admin Columns
MB Term Meta
MB Settings Page
Meta Box Conditional Logic
Meta Box Group
Meta Box Builder
Meta Box Template
Meta Box Tooltip
Meta Box Show Hide
Meta Box Columns
Meta Box Tabs
Meta Box Include Exclude
MB Revision
MB Custom Table
MB User Profile
MB Blocks

To know how to use the extension, please follow the instruction in the documentation.

You already have an account on our website with email .

Please use that account to login to the My Account page to download the extensions. You will also be able to access the support forum.

Thank you and best regards

December 11, 2019 at 9:20 PM #17491

Anh Tran
Keymaster

Hi,

What was your email when you bought it?

I meant the email address that you used to buy the plugins, not the email content. Looks like you have updated your email in your account, so the system doesn’t recognize your license. Please just send me your old email and I’ll take a look.

December 14, 2019 at 11:21 PM #17528

Y.kawai
Participant

The email address I registered when purchasing the Lifetime Bundle is “dxxwnh157@gmail.com”.
However, this email address is incorrect and does not exist.

December 16, 2019 at 4:37 PM #17536

Anh Tran
Keymaster

I found the email and order. I’ve just changed the incorrect email to yours. Now you’ll see downloads in your My Account page.

December 23, 2019 at 7:14 PM #17624

Y.kawai
Participant

I confirmed it. Thank you very much.

I have a question.
If I change my email address again, will the same problems occur?

December 24, 2019 at 9:15 AM #17627

Anh Tran
Keymaster

No, it won’t. You’re now safe to change your email in My Account page.

December 24, 2019 at 4:18 PM #17632

Y.kawai
Participant

Thank you for your answer.
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Despite purchasing a lifetime bundle, it warns “Your license key is invalid”